Agenda

Adelaide 27-28 October | Perth 3-4 November | Melbourne 10-11 November | Brisbane 17-18 November | Sydney 24-25 November

8:30 Registration and Welcome Coffee | 9:00 Course Starts | 10:30 - 11:00 Morning Tea | 12:30 – 1:30 Networking Lunch | 3:00 – 3:30 Afternoon Break | 5:00 Close

The following sessions will be covered over the two-day interactive workshop

  • Review of factors impacting the Home Care Sector 
  • Aged Care Reforms and overview of the Support at Home Program
  • Political factors 
  • Economic conditions and forecasts 
  • Social changes and evolving consumer expectations 
  • Technological changes for organisations and assistive technology for consumers 
  • Legal and regulatory changes ahead for home care 
  • Environment risks impacting service delivery, consumers, workforce and costs
  • Demographic profile of the service delivery territory 
  • Geographic location and local economy 
  • Workforce 
  • Corporate competence 
  • Competitors 
  • Partnerships, amalgamations, mergers and acquisitions
  • Service delivery models 
  • Disruptive competitors 
  • Marketing, branding and competitive positioning 
  • Role of care/case management 
  • Planning for various scenarios 
  • Key financial metrics and ratios 
  • Unit costing and income 
  • Quarterly financial report to the Department of Health and Ageing
  • Organisational technology plan 
  • Assistive technology 
  • Utilisation of Telehealth and Telecare
  • Managing adverse conditions such as workforce shortages, Covid-19 and burnout 
  • Recruitment and training for a digitally-enhanced service model
  • Self-assurance and quality management systems  
  • Risk management framework and managing key home care risks 
  • Techniques in the promotion, management and control of quality and risk  
  • Understanding new and emerging regulatory and compliance requirements
  • Strategic directions 
  • High priorities and essential tasks to prepare for the future 
  • An effective clinical governance framework 
  • Managing consumers with high-impact, high-prevalent risks 
  • Promoting a culture of safety and quality
Back to main page